RESPONSIBILITIES

Support/resolve SAP IT ITIL process related tickets, Change Management, Incident Management, Service Management, Problem Management.
Support daily operational Basis activity within SAP IT Business System scope a. Troubleshooting technical issues b. Operate SAP system upgrade, migration, implementation, decommission c. Operate
OS upgrade, configuration, setup d. Collaborate with other IT departments (from different location) to complete E2E project jointly.
Ensure SAP IT Business System reach its defined SLA.
Support productive system unplanned downtime escalation.
Plan/Orchestrate system maintenance activity per SAP IT’s defined process.

DESIRED SKILLS AND EXPERIENCE

Bachelor degree or above, SAP Basis management experience;
Good oral communication skills, foreign working experience, overseas study or work experience is preferred;
Good at analysis, logical thinking, good coordination and organization skills, continue to learn and follow up the latest product/technology innovation;
Knowledge of infrastructure operation and coordination experience is preferred;
Basic SAP development skills are preferred;